Frequently Asked Questions
What materials are your jewellery pieces made from?
Our jewellery is crafted from high-quality materials including sterling silver, gold-plated brass, and genuine stones. Each product listing specifies the exact materials used.
Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery across Pakistan. You can also pay via bank transfer or EasyPaisa/Jazz Cash.
How long does delivery take?
Orders are typically delivered within 3–7 business days depending on your location within Pakistan.
Can I return or exchange a product?
Yes, we accept exchanges within 7 days of delivery, provided the item is unused and in its original condition. Please refer to our Return Policy for full details.
Does my jewellery come with a warranty?
Yes! All pieces come with a 1-year warranty against manufacturing defects. Visit our Warranty page for more details.
How do I care for my jewellery?
Store your jewellery in a cool, dry place away from moisture and direct sunlight. Avoid contact with perfumes, lotions, and chemicals to maintain its shine.
How can I contact customer support?
You can reach us via WhatsApp or email. We respond within 24 hours.